Augmented reality (AR) is one of the biggest technology trends right now, and it’s only going to get bigger as AR ready smartphones and other devices become more accessible around the world. AR let us see the real-life environment right in front of us with a digital augmentation overlaid on it.

HoloLens is a hardware that offers immersive mixed reality experience. It is a wearable device that allows user to see holographic projection, AR visuals, read text and see intricate details on 3D images more easily and comfortably with industry-leading resolution. Touch, grasp, and move holograms in ways that feel natural—they respond a lot like real objects.

Technicians working on-site, in the field, and in remote locations often come across problems which are beyond the scope of their job or their problem-solving ability. Dynamics 365 Remote Assist aims to overcome this challenge that plague technicians’ day-in and day-out – across the globe. Using Augmented Reality technology, Remote Assist enables technicians to get in touch with remote experts using a PC or mobile device and collaborate with them in real-time to troubleshoot issues and solve problems at the earliest and ensure there is no interruption in the part being manufactured, the line being tested and the inventory being shipped.