Gen-AI powered chat support
for One of the Largest EV Manufacturer
One of the leading electric bike manufacturers in the U.S. was overwhelmed with repetitive customer inquiries, stretching their support team thin. Audax Labs stepped in with an innovative solution: an AI-powered chat system that intelligently utilized past resolutions to address common questions automatically. This smart approach not only reduced the need for human involvement in routine inquiries but also significantly streamlined the support process, boosting both efficiency and customer satisfaction.
Challenge
A prominent US-based electric vehicle (EV) manufacturer was struggling with its Customer Service Agent Support system. Support specialists were overwhelmed by repetitive queries from electric bike users, leading to a heavy workload. The manufacturer sought to improve the support process by reducing reliance on experts and utilizing previously resolved issues for quicker solutions.
Solution
Audax Labs proposed the implementation of a robust chat support system powered by generative AI. This system included an integrated user manual and a comprehensive mechanism to record each query and its corresponding resolution.
By using historical data, the solution could autonomously handle routine queries, reducing the immediate need for expert involvement. Support specialists were engaged only for more complex issues, optimizing resource usage.
Benefits
- Data-Driven Chat Support
- Generative AI Integrated User Manual
- Optimized Resource Allocation through Guru Engagement
- Improved Resource Efficiency
- Continuous Learning for Faster Issue Resolution
More Case Studies
Driving Operational Excellence: Leveraging Telemetry Data Solutions for Electric Motorcycle Manufacturers
Audax Labs implemented Microsoft Azure Data Lake as a centralized platform to gather and analyze telemetry data from electric motorcycles. This enabled real-time insights, predictive maintenance, and enhanced user experience by optimizing battery performance and ensuring data security and compliance, while also reducing operational costs.
Empowering RV Adventures: Introducing Connected Mobile Control Solutions
Audax Labs developed an advanced “connected RV” solution for a prominent North American RV manufacturer. This solution allows users to control their RVs through mobile devices, offering features like RV charging status, health monitoring, and roadside assistance. The outcome includes enhanced customer experience, cost and time savings, improved safety, predictive maintenance, and increased adoption due to innovative technology.
Enhancing User Experience for Automotive Manufacturer with Augmented Reality User Manuals
Audax Labs developed an AR solution using Unity, Vuforia, and native iOS for a US-based automotive manufacturer, enabling bike owners to access paperless user manuals integrated into their mobile app, enhancing user experience, saving costs and time, and allowing seamless updates.