Gen-AI powered chat support
for One of the Largest EV Manufacturer
A big electric bike company in the US had too many people asking the same questions, making it hard for their support team. Audax Labs suggested using smart computer programs to help. These programs learned from past answers and could handle easy questions without needing human help. This saved time and made things smoother.
Problem
A prominent US-based electric vehicle (EV) manufacturer faces a challenge with its Customer Service Agents Support system. Support gurus are overwhelmed by repetitive queries from electric bike users, resulting in high workload. The manufacturer strives to enhance the support process by reducing dependence on support experts, instead leveraging previously resolved similar issues.
Solution
Audax Labs recommends implementing a robust chat support system empowered by generative AI capabilities The proposed system incorporates an integrated user manual and a comprehensive recording mechanism for each issue raised by bikers, along with its corresponding resolution.
The solution autonomously addresses routine queries using historical data, minimizing the need for support gurus initially. Support gurus are engaged only for complex issues, optimizing resource allocation.
Benefits
- Data-Driven Chat Support
- Generative AI Integrated User Manual
- Guru Engagement Protocol to Optimize Resource
- Resource Optimization & Efficiency Improvement
- Continuous Learning for Quick Issue Resolution
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